Free shipping to the Netherlands & Belgium on all orders over € 75 - for other rates check shipping & returns
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    Free shipping to the Netherlands & Belgium on all orders over € 75 - for other rates check shipping & returns

    exchange & guarantee

    What should I do if I want to exchange or return a product?

    We hope that you are satisfied with your dusq products.

    If something is not to your liking, then it is possible to return your order.

    You can choose one of the following return options:

    1. Exchange your dusq product for another dusq product (a different size/colour/style)
    2. Receive a refund for your returned dusq product

    If you want to return your product, please follow these steps:

    • Download the return form here and complete it.
    • Include the packing list with your return package (the packing list can be found in the delivery box with your order).
    • Send the return package including the return form and packing list to the return address stated on the return form. We recommend that you return your package using track & trace. We cannot provide a refund for lost packages if your return is sent without a track & trace number.
    • If you are returning a product from a country outside the EU, please clearly state on the package that the shipment is a RETURN order. If you do not do this, import duties or taxes may be charged and we will unfortunately have to deduct these from your order.

     

    OPTION 1 | EXCHANGE:

    • Please indicate on the return form which product you would like to receive in exchange.
    • If your exchange product has a higher or lower price than the product you are returning, you will receive an email from us to resolve the price difference.
    • Please note the following:
      • We accept returned products within 14 days of the order date
      • Costs for returning the product are at your own expense
      • We will pay the delivery costs for the product that you want to receive in exchange
    • On the day we receive your returned product, we will send you the new product to the delivery address stated in your first order.

     

    OPTION 2 | REFUND:

    • Please indicate on the return form that you would like a refund.
    • Please note the following:
      • We accept returned products within 14 days of the order date
      • Costs for returning the product are at your own expense
      • Delivery costs from the original order will not refunded
    • We will refund the amount within five working days from the day we receive your returned item (using the original payment method)

    Do you have any questions? You can contact us at  info@dusq.nl. We are always happy to help!