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exchange & return

What should I do if I want to exchange or return a product?
We hope you are satisfied with your dusq products.
If something is not to your satisfaction, it is possible to exchange or return your order within 14 days, provided the product is unworn, unwashed, undamaged and in its original (undamaged) packaging. Costs for the return are for the customer.
As soon as we have received your return in good order, we will refund the purchase price to your account within 5 days. If we do not receive the product back in the right condition, we reserve the right not to refund the purchase amount. Of course, we will contact you about this.

You can choose one of the following return options:

  1. Exchange your dusq product for another dusq product (a different size/colour/style)
  2. Receive a refund for your returned dusq product

If you wish to return your product, please follow these steps:

  • Download the return form here or use the print-out enclosed with your order and add this form to your return package.
  • Please also include the packing list in your return parcel (the packing list will be provided as a printout in your shipping box)
  • Send the return parcel to the return address in the return form. We recommend you send your return parcel including a track & trace code. We cannot refund lost parcels if your return is sent without a track & trace number
  • If you are returning a product from a country outside the EU, please clearly indicate on the parcel that the shipment is a RETURN ORDER. If you do not, there are import duties or taxes that we will unfortunately deduct from your order.


Please indicate in the return form which product(s) you would like to receive in exchange
If your exchange product(s) has a higher or lower price than the product(s) you are returning, you will receive an e-mail from us to settle the difference in price
Please note of the following:

  • We accept returned products within 14 days from the order date
  • The cost of returning the product is at your own expense
  • We will reimburse you for the cost of shipping the product you want in exchange
  • On the day we receive your returned product, we will ship you the product you want to the delivery address indicated in your initial order


In the return form, indicate that you want a refund
Please note the following:

  • We accept returned products within 14 days of the order date
  • The cost of returning the product is at your own expense
  • Shipping costs in the original order will not be credited
  • We will refund the amount within 5 working days from the day we receive your return (via the original payment method)

Do you have any questions? You can contact us at We will be happy to help.


clothing size chart | size guide apparel

size | EUage | monthsheightchestwaisthip
size | EUage | monthslengthchestwaisthip
50-560 - 3 m50-5639-4140-4342-44
62-683 - 6 m62-6843-4544-4645-47
74-806 - 12 m74-8047-4948-4949-51
86-921 - 2 y86-9251-5350-5153-55
92-982 - 3 ycoming soon!coming soon!coming soon!coming soon!
98-1043 - 4 y98-10454.5-5653.5-54.556-60
110-1165 - 6 y110-11658-60.555-5662-64
122-1287 - 8 y122-12863-6557-5966-68


Dusq's shoes have a flexible sole that allows for the best possible first steps. The smallest sizes have a vegetable-tanned and coloured suede sole and the larger sizes have a sole made of recycled natural rubber. The shoes can be worn both indoors and outdoors. It is not recommended to wear the shoes outside in rain or to walk through water with them, the shoes are not waterproof!

Our sizes are a guideline, so we recommend measuring your child's foot to make sure you order the right size. On a flat surface, measure the foot from the heel to the tip of the big toe with a ruler or measuring tape.

Based on this, you can choose from the table below. We recommend always choosing 1 cm larger because children's feet need space and grow quickly. If you end up between 2 sizes, we advise you to choose one size bigger. For personal advice you can always send an e-mail to:, we will be happy to help you make your choice.

Age (months)Shoe sizeLength of insoles (cm)Length of insoles (inch)Outsole material